fanping support

fanping is built and maintained by a small team. The fastest way to reach us is by email.

Contact

[email protected]

We aim to respond within 2 business days.

Frequently asked questions

How do I delete my account?

Open the app, go to Settings → Account → Delete account. Deletion completes after a 30-day grace period, and some records are kept longer where the law requires it. See the Privacy Policy.

Why am I not getting pings?

Make sure notifications are enabled for fanping in your phone's system settings, and check that the ping doesn't fall into your Quiet Hours (Settings → Quiet Hours in the app).

How do I follow a creator?

Scan their QR code or open their follow link. No account needed.

Do pings break through silent mode or Do Not Disturb?

No. Pings are delivered as regular system notifications and respect your phone's silent and Do Not Disturb settings. In addition, you can set Quiet Hours in the app to pause pings during the times you choose.

How is my data handled?

See our Privacy Policy. Short version: no account required, no ads from us, and we don't sell your data.