fanping Terms of Service

Operated by: Antrium GmbH (“Antrium”, “we”, “us”, “our”) Service: fanping (the “Service”) Version: 1.22 Effective Date: September 12, 2026

These Terms describe the Service as it operates at the date of publication.

1. Parties and Acceptance

These Terms form a binding agreement between Antrium GmbH, Hackhofergasse 1, 1190 Vienna, Austria (commercial register Handelsgericht Wien, FN 673398t; UID ATU83090049) and you, whether you use the Service as a Creator (a user of the Creator Dashboard who composes and sends pings) or as a Fan (a user of the Fan App who follows creators and receives pings).

By creating an account, or by otherwise accessing or using the Service, you agree to these Terms. At sign-up, creators confirm acceptance of these Terms, confirm that they have taken note of the Privacy Policy, and confirm that they are at least 18 years old. If you do not agree to these Terms, you may not access or use the Service.

The Privacy Policy is not a contract term; it informs you how we process personal data.

2. Description of the Service

fanping is a two-sided push-notification platform. Creators compose “pings” (push notifications, sent manually, scheduled, or triggered automatically) and deliver them to Fans who follow their channels. The Service includes a Creator Dashboard (web), a Fan App (iOS and Android), QR codes and deep links for following, saved links, emoji reactions, creator channel pages in the Fan App (visible only to a channel’s followers), optional integrations with Twitch (inbound), Discord (outbound), YouTube (inbound), and Kick (inbound), and content-moderation and analytics features described below.

Key current characteristics you should understand:

• A ping may contain short free text (length limits, including plan-specific limits, are shown in product), a single link, and a fixed template. You cannot attach or upload images or other media to a ping. A ping may show a picture belonging to the content it announces or links to — the live preview of a stream, the preview image of a recording, or the thumbnail of a video the ping links to on a recognized platform. Every such picture passes automated screening before it can be shown; there is no entitlement to a picture, and we may withhold or remove one at any time.

• A ping is delivered to all followers of the relevant channel as a single topic broadcast; it is therefore public to that channel’s followers.

• Notification timing controls (quiet hours) and display toggles are enforced by the Fan App on the device, not by withholding delivery on our servers.

• Channel handles are public identifiers.

We may send communications about the Service itself (for example feature announcements and plan or policy updates) through the Service, for example as in-product messages or notifications.

We continue to develop the Service and may add, change, or remove features for valid reasons, such as technical or security requirements, changes in law, changes at third-party platforms we depend on, or discontinuation of uneconomical features, at no additional cost to you for the features included in your plan. If such a change more than insignificantly affects a feature you have paid for, Sections 17.2 and 17.3 apply accordingly (notice, termination right, and express consent where required). Changes to these Terms are governed by Section 17.

2.1 fanping insights. fanping insights shows statistics about public Twitch broadcasts (for example audience ramp-up over a session and comparisons with similar channels). All displayed values are estimates derived from sampled public data. They are not verified metrics, and fanping does not warrant their accuracy, completeness or fitness for any particular purpose; Section 12 governs our liability. You must not present insights values to third parties (for example sponsors or advertisers) as verified or guaranteed metrics. Where the feature is available, streamers can claim their channel’s page via Twitch verification; independently of that, they can object to the processing at any time (see the Privacy Policy). Invite links to insights pages are personal, non-transferable and time-limited. You may share your own channel’s insights (for example in a media kit) provided you identify them as fanping estimates; systematic republication, scraping, bulk or automated extraction of insights data, and use of insights data to build or train any product, service, model, or dataset (beyond the permitted sharing of your own channel’s insights above), are not permitted. A verified opt-out for streamers is described in the Privacy Policy. If you believe a displayed value is wrong, report it via the contact route in these Terms; calculation methods are versioned and values can be recomputed.

3. Eligibility (18+)

The Service is offered only to individuals who are at least 18 years old. By using the Service you represent and warrant that you are 18 or older and that you have the legal capacity to enter into these Terms. The Service is not directed to, and may not be used by, anyone under 18.

4. Accounts and Authentication

4.1 Creator accounts. Creators sign in exclusively through Google, Apple, Twitch, Kick or Discord OAuth. There is no creator email/password login. Signing in with Twitch, Kick or Discord is a sign-in method; it is separate from the integrations in Sections 9.1, 9.2 and 9.5, and connecting your channel or server is governed by the integration terms you accept (for a new account created with Twitch or Kick, as part of sign-up; signing in with Discord connects no server and involves no integration terms). You are responsible for maintaining the security of the third-party account you use to sign in.

4.2 Fan accounts. A Fan may use the Service anonymously (without credentials) or as a registered user with a username and password. Anonymous accounts can be restored only through the recovery methods offered in the app, as described in the Privacy Policy (Section 3.2); without one, the account and its follows are unrecoverable if you sign out or lose the device. You are responsible for keeping your credentials confidential and for activity under your account.

4.3 Device integrity. The Fan App uses device-attestation technology to protect against abuse. Access may be refused to devices that fail attestation.

4.4 No email-based account recovery. Sign-in and account recovery do not use email: there is no email-based password reset, and account-related tokens (for example a deletion token) are surfaced in product (in the app or the Creator Dashboard), not emailed. We may send you service-related messages, for example about material changes to these Terms or important account or security matters.

4.5 One account; accurate information. You agree not to impersonate others, not to create accounts through automated means, and to provide accurate information where requested.

5. Acceptable Use and Content Rules

This Section applies to every user, Creator and Fan alike, and to everything you submit to or do on the Service, including pings, channel and display names, usernames, links, voucher codes, reactions, and reports.

You agree not to use the Service to create, send, or facilitate content or conduct that:

1. is unlawful, or infringes the rights of others (including intellectual-property, privacy, or personality rights);

2. sexualises, endangers, or exploits minors in any way, including child sexual abuse material (CSAM);

3. harasses, threatens, defames, or incites violence or hatred against any person or group;

4. is spam, deceptive, fraudulent, a scam, or impersonates another person or entity;

5. contains malware, phishing, or links to malicious or unsafe destinations;

6. circumvents, overloads, or interferes with the Service, its rate limits, moderation, attestation, or security;

7. submits reports that are knowingly false or manifestly unfounded, or repeatedly misuses reporting or support channels;

8. accesses the Service, its data, or its APIs by automated means or otherwise than through the interfaces we provide, scrapes or harvests data from the Service, or extracts or reuses Service data to build or train a competing product or dataset, except as expressly permitted by us or by mandatory law;

9. decompiles, reverse engineers, or otherwise attempts to derive the source code of the Service, except to the extent such restriction is prohibited by mandatory law;

10. consists of conduct commonly prohibited by hosting and infrastructure providers, such as network attacks, distribution of malware, mass unsolicited messaging, or deliberate resource abuse; or

11. violates the rules of a connected third-party platform (for example Twitch, Discord, YouTube, or Kick), the terms of the app store from which you obtained an app (Apple App Store, Google Play), or any applicable law.

Consequences. If content or conduct violates this Section, we may block or remove content, refuse delivery, issue strikes or warnings, and suspend or terminate accounts (Sections 6 and 15.3). Any measure will be proportionate to the nature, gravity, and recurrence of the violation; suspension and termination are reserved for serious or repeated violations or for legal risk. Where permitted or required by law, we may preserve evidence and report to competent authorities.

Content focus. The Service is focused on general-audience content. You may not post, transmit, or link to objectionable content, including obscene or pornographic content. Without limiting paragraph 2 above, content that is non-consensual (including non-consensual intimate imagery), that depicts, sexualises, or endangers minors, or that is otherwise unlawful is prohibited absolutely, and will be removed and, where required, reported. We use automated screening and act on reports. You are responsible for ensuring that your content and any links you share comply with applicable law and with the rules of any connected platform and app store. Without limiting that general obligation, if your content contains advertising or affiliate links, you must label it as required by applicable law.

Self-promotion. Promoting your own channels, streams, products, and services is permitted, provided your content complies with these Terms and applicable law. You are responsible for any required labelling of commercial communications and advertising disclosures.

Content format rules. Custom message text must not exceed 280 characters and must not contain URLs; links must be placed in the dedicated link field, where they are screened. Plan-specific shorter limits may apply.

Export control and sanctions. You represent that you are not listed on a sanctions list of the European Union, the United Nations, or Austria, and that you are not located in a territory subject to a comprehensive embargo of the European Union or the United Nations. You must comply with applicable export-control and sanctions laws when using the Service; United States sanctions apply to the extent our compliance with them is not prohibited by Regulation (EC) No 2271/96.

6. Content Moderation

6.1 Automated screening before delivery. Before a ping is delivered, its text and any display-name change are screened by an automated content-safety service, and any link is screened by a link-safety service (see the Privacy Policy, Sections 3.5 and 8). Links may be exempted from link screening when they point to a defined set of recognized platforms. If content exceeds the configured thresholds, or if the screening service cannot be reached, the content is blocked (screening is fail-closed). A blocked submission can be revised and resubmitted.

6.2 Reports and strikes. Fans can report creators or pings. We review reports and may issue strikes, apply warnings, or suspend accounts. Strikes may accumulate and lead to suspension; serious matters are escalated to a human. Reporter identity is protected and is not disclosed to the reported creator.

6.3 Notice-and-action scope. We provide a mechanism to report content and we review reports.

6.4 Integration images and illegal content. Profile images displayed through integrations (for example your Twitch avatar) are hosted and moderated by the originating platform. Where we receive credible information about CSAM or other illegal content, we may preserve evidence, suspend accounts, and report to competent authorities.

6.5 Third-party surfaces. By installing and connecting the fanping Twitch Extension, you enable the display of your channel data (schedule, session events, fan counter, your offline channel note, a countdown or poll you pin to the panel and, where enabled, pings) on your Twitch channel. Content displayed on connected third-party surfaces (for example Twitch panels) must comply with the respective platform’s terms and guidelines. We may restrict the display of individual content items on such surfaces automatically or manually; there is no entitlement to display. The reason for a restriction is shown in your dashboard. You can disable individual features or disconnect the extension at any time.

7. Creator Terms

7.1 You are the sender. As a Creator, you are responsible for the content you compose and send and for ensuring it complies with these Terms, applicable law, and the terms of any connected platform. You are the sender of your pings; we provide the delivery mechanism. You are also responsible for your own statutory legal notices, including an imprint/provider identification where required.

7.2 Licence to operate the Service. You grant Antrium a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display, and otherwise process the content you submit (including pings, channel names, links, profile data) to the extent necessary to operate, secure, moderate, and improve the Service and to deliver your content to your followers. You retain ownership of your content. This licence ends when the relevant content is deleted, except for copies retained as permitted by the Privacy Policy (for example moderation evidence or short-term backups). This licence includes the right to generate derivative images from the content and integration data you provide (for example a QR code rendered from your connected Twitch profile image where you enable that feature) to operate and deliver the Service.

7.3 Channels and handles. We assign or generate channel handles. Handles and channel names are public. You must not select names that infringe rights or mislead.

7.4 Plans and limits. Features and sending limits (for example weekly ping limits, scheduled-ping limits, saved-link limits, and integration limits) depend on your plan. We enforce platform-wide and plan-specific limits, which may change. Plan limits and pricing are described in product and shown before you purchase.

Fair use of unlimited features. Where a plan describes a feature as unlimited (for example an unlimited number of fans), this means we impose no fixed numerical cap. The Service is nevertheless a shared infrastructure. If your use of an unlimited feature is exceptional in scale compared with typical use of the same plan and measurably impairs the operation of the Service for other users (for example through sustained load that requires dedicated capacity), we may contact you to agree an appropriate solution, such as an individual plan. We will give you at least 14 days’ notice before applying any technical limit under this paragraph, will not apply such a limit to sanction success as such, and will apply it only to the extent necessary to protect the Service. Where such an impairment is acute, we may apply a provisional, proportionate technical measure immediately, for as long as strictly necessary; the notice above applies to keeping such a measure in place beyond the acute situation. If we apply a technical limit under this paragraph and no alternative is agreed, you may terminate your paid plan with immediate effect and we will refund the pro-rated remainder of the current billing period. Limits applied for reasons of abuse, security, or moderation are governed by Sections 5, 6 and 15.3, not by this paragraph.

7.5 Auto-pings. If you enable an integration (Section 9), pings may be triggered automatically. Automatically triggered pings are screened by moderation in the same way as manual pings. They are subject to plan-specific limits, as described in product. You remain responsible for content delivered through automatic triggers. For each connected platform you can set a go-live delay of up to 30 minutes; the go-live ping is then sent only once your stream has been live for that long, and not at all if the stream ends before. You can also prepare a single recap message for the end of your next stream. When your connected platform reports that the stream has ended, we send that message on your behalf after the delay you chose (between 2 and 30 minutes). If you go live again within that window, we cancel the pending message and keep the prepared recap for your next stream end. Each prepared recap is sent at most once and then has to be prepared again. You can cancel a pending recap or send it immediately from your dashboard at any time before it goes out. Like every other ping, a recap is screened automatically before it is sent, and recipients’ quiet hours and notification settings apply unchanged. Where you switch those parts on, the recap can also name the accounts that gifted subscriptions during your stream and the channels that raided you, together with how many subscriptions they gifted or how many viewers they brought. An anonymous gift is named only as “Anonymous”. You remain the sender of the recap, and the same moderation, plan limits and recipient settings apply as for any other ping.

7.6 Avatar and likeness rights. If you enable a feature that uses your profile image from a connected platform (for example the avatar QR code generated from your Twitch profile image), you warrant that you hold, or are validly licensed to grant, all rights necessary for us to use, transform, reproduce, store, and publicly display that image and any derivative we generate from it, including any copyright, trademark, image, personality, or right-of-publicity interests, and that doing so does not infringe the rights of any third party. You will indemnify us for claims arising from a breach of this warranty, consistent with Section 13.

7.7 Voucher drops. Creators may attach a “voucher drop” to a ping: a code, supplied entirely by the creator, that fanping transmits to a limited number of fans on a first-come, first-served basis (the “voucher quota”). fanping is a neutral technical conduit for voucher drops. fanping does not issue, sell, fund, endorse, or guarantee any voucher, code, discount, or reward, and is not a party to any transaction, promise, or promotion between a creator and a fan.

The creator is solely responsible for every voucher drop, including the code’s validity, accuracy, value, redemption terms, availability, honoring, tax treatment, and compliance with the terms of any third party (for example the store or platform where the code is redeemed) and with all applicable law (including promotional-marketing, consumer-protection, and lottery/sweepstakes rules).

fanping is not responsible for the content, validity, value, redemption, or honoring of any voucher; these are solely the creator’s responsibility. A voucher has no cash value from fanping. Disputes about a voucher are solely between the fan and the issuing creator. For the operation of the drop mechanism itself (transmission, allocation, and display of codes), Section 12 governs our liability.

fanping may remove a voucher drop, cap or change the quota, or suspend the feature at any time (for example on suspected fraud, abuse, or a policy or legal violation) without liability. Voucher codes are moderated for prohibited content but are not validated by fanping for authenticity or redeemability.

7.8 Polls. You may attach a poll (a question with a fixed set of answer options) to a ping, to a prepared stream announcement, to your stream recap (a recap armed for one stream, or the automatic recap you can switch on to go out after every stream), or to your welcome message. The question and options are your content (Sections 5 and 7.1) and are screened like any other ping content, when you save them and again before they are sent. You may also pin one of your polls to your channel page in the Fan App and to your fanping Twitch Extension panel (Section 6.5); fans who follow you can vote on the channel page while the poll is pinned and open, and logged-in Twitch viewers can vote from the panel. Results are shown to you as aggregate counts only; who voted for which option is not disclosed to you. For each poll you may choose to hide the results from fans and viewers until the poll closes; your own view of the counts is not affected. Where a ping that carries a poll is forwarded to a connected Discord channel and native Discord polls are enabled for the Service, the poll is posted there as a native Discord poll; its duration and early closing on Discord follow Discord’s rules, and the poll’s outcome as shown in your dashboard is determined by the vote in the fanping app.

8. Fan Terms

8.1 Following and notifications. As a Fan you can follow creators through channels, QR codes, or deep links, and receive their pings as push notifications. You can manage per-follow notification preferences, quiet hours, and display options; quiet-hours and display preferences are applied by the app on your device.

8.2 Reactions. You may react to pings with emojis where enabled. Reaction data is processed as described in the Privacy Policy.

8.3 Anonymous use. You may use the Service anonymously. Anonymous accounts trade recoverability for privacy: there is no credential, and any available recovery methods are described in the Privacy Policy (Section 3.2).

8.4 No fee for fans. Use of the Fan App is provided without charge. We may introduce optional paid features in future, which would be described before purchase.

8.5 Polls and go-live check-ins. Where a ping carries a poll, or a creator has pinned one of their polls to their channel page, you may vote for one of its options and change your vote until the poll closes (for a pinned poll, while you follow the channel and it is still pinned and open); results are shown as aggregate counts only, and a creator may choose that they become visible to you only after the poll closes; until then you see the question, the options and your own vote. A go-live ping may offer quick check-in responses; answering is optional, “Not today” temporarily silences that channel’s notifications on your devices for the rest of that stream, and “Remind me in 15” schedules a single reminder that is sent only if the stream is still live. Your votes and answers are processed as described in the Privacy Policy (Section 3.4a).

9. Third-Party Integrations

9.1 Twitch (inbound auto-ping). If you connect Twitch, you authorise us to read your public Twitch profile and public information about your channel and streams (for example live status and stream metadata such as title, category, and viewer statistics), and to subscribe to stream events (for example "stream online") so that a ping can fire when you go live and so that we can provide you with creator-facing statistics and insights. You can also grant us permission to receive subscription, Bits, and Hype Train events for your channel, so that features you enable (such as recap messages naming your stream’s subscribers, or interactive companion experiences) can react to them; what we do with those events, and how long we keep them, is described in the Privacy Policy (Section 3.8). We also receive an event when another channel raids yours, which Twitch delivers to us for the raided channel without any additional permission. Where you switch on the corresponding recap options, we store what these subscription-gift and raid events contain, as described in the Privacy Policy (Section 3.8). If you signed in to fanping with Twitch, we can establish this connection for the channel you signed in with once you accept the integration terms, without a further Twitch authorisation step; the access and the data handling described here are otherwise identical. The personal data we actually process, the limits of the access we request, and data handling and deletion on disconnect are described in the Privacy Policy (Section 3.8); you can disconnect at any time from the dashboard.

If you enable the avatar QR feature, you additionally authorise us to use your public Twitch profile image to generate, store on our content-delivery network, and publicly display (where you select it as your channel QR) an artistic QR code derived from that image, as described in the Privacy Policy (Section 3.8). If you disconnect Twitch, disable the feature, or delete your account, the QR and the stored profile-image URL are removed as described there.

Your Twitch profile image and other platform-hosted content are hosted and moderated by Twitch under Twitch's own terms; we rely on the connected platform's moderation of platform-hosted content and may disable or remove a generated QR or integration if we become aware that the underlying content violates these Terms or applicable law. Your use of Twitch remains governed by Twitch's own terms; Twitch is an independent controller of your Twitch data.

If you revoke fanping's authorisation on the Twitch side, the integration is disconnected automatically and the same deletion rules apply.

9.2 Discord (outbound audience connector). If you connect Discord, our bot posts your pings to the channels you choose. The bot’s permissions and the data involved are described in the fanping Discord integration terms and the Privacy Policy (Section 3.8). Connecting Discord requires acceptance of the integration-specific terms presented in product (the fanping Discord integration terms), which are recorded as described in the Privacy Policy. You may hand a time-limited setup link to a person who administers your Discord server; that person signs in with Discord and accepts separate participation terms, and you remain responsible for the configuration made on your behalf and can end their access at any time. A fanping footer or attribution is included with delivered messages and may vary by plan. Server and channel limits depend on your plan. Disconnecting deletes the stored Discord configuration. Discord is an independent controller of Discord-side data and your use of Discord remains governed by Discord’s own terms. Sign in with Discord (Section 4.1) is separate from this integration: at sign-in we read your Discord user id and email address once, subject to Discord’s own terms, and the sign-in gives us no access to any server.

9.3 Integration availability. Integrations are optional and depend on the third-party platform’s availability, API, and terms. Third-party platforms may also impose their own caps, review, verification, or approval processes that can limit new connections, temporarily or permanently (for example, a platform may cap the total number of servers or accounts our integration can serve until it approves a verification request). Plan features that depend on an integration are subject to these third-party conditions. Not every feature is available for every connected platform: a feature that relies on events or data a platform does not provide (for example the subscriber recap, which requires subscription events) is available only for the platforms that support it, as shown in product. We are not responsible for changes a third-party platform makes to its API, terms, or availability, or for content hosted and moderated by the third-party platform. Your mandatory statutory rights for paid services (including warranty rights where a paid feature is not provided as agreed) remain unaffected.

9.4 YouTube (inbound auto-ping). If you connect YouTube, you authorise us, through Google’s OAuth flow, to read your public YouTube channel profile once (channel id, handle, avatar) and to receive go-live notifications for your channel (via YouTube’s push feed, with polling of the public YouTube Data API as fallback) so that a ping can fire when you go live. We request read-only access to public channel information and do not receive your Google email address or any private data. Connecting YouTube requires acceptance of the integration-specific terms presented in product (the fanping YouTube integration terms), which are recorded with a version, content hash, timestamp, IP address, and user agent. The personal data we process, and deletion on disconnect, are described in the Privacy Policy (Section 3.8); revoking fanping’s access in your Google security settings disconnects the integration automatically. fanping uses YouTube API Services; your use of YouTube remains governed by YouTube’s and Google’s own terms (including the Google Privacy Policy), and Google is an independent controller of YouTube-side data.

9.5 Kick (inbound auto-ping). If you connect Kick, you authorise us, through Kick’s OAuth flow, to read your public Kick channel profile once (account id, username, channel slug, avatar) and to subscribe to go-live events for your channel (via Kick’s event webhooks, with polling of the public Kick API as fallback) so that a ping can fire when you go live. You can also allow us to receive subscription events for your channel (someone subscribes, renews, or gifts a subscription), so that features you enable, such as recap messages naming your stream’s subscribers, can react to them; what we do with those events, and how long we keep them, is described in the Privacy Policy (Section 3.8). The access token from that authorisation is used once and then revoked; we hold no ongoing access to your Kick account and do not receive your Kick email address or any private data. Connecting Kick requires acceptance of the integration-specific terms presented in product (the fanping Kick integration terms), which are recorded with a version, content hash, timestamp, IP address, and user agent. The personal data we process, and deletion on disconnect, are described in the Privacy Policy (Section 3.8); you can also revoke fanping’s access at any time in your Kick account’s authorized-apps settings. Kick is operated by Kick Streaming Pty Ltd as an independent controller of Kick-side data, and your use of Kick remains governed by Kick’s own terms. If you signed in to fanping with Kick, we can establish this connection for the channel you signed in with once you accept the integration terms, without a further Kick authorisation step; the access and the data handling described here are otherwise identical.

10. Intellectual Property and Feedback

10.1 Our IP. The Service, including the fanping brand, software, and design, is owned by Antrium or its licensors and is protected by Austrian copyright law (Urheberrechtsgesetz) and other laws. The “fanping” name and the fanping logo are distinctive signs of Antrium GmbH, protected as trade marks, business designations or copyrighted works; nothing in these Terms grants you a right to use them. Names and logos of third-party platforms shown in the Service (for example Twitch, Discord, YouTube and Kick) are trade marks of their respective owners; we use them only to identify the platform concerned, and their appearance does not imply any affiliation with or endorsement by those owners. Except for the rights expressly granted to you, we reserve all rights. You receive a limited, revocable, non-transferable right to use the Service in accordance with these Terms.

10.2 Feedback. If you send us feedback or suggestions, you grant Antrium a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use, modify, and incorporate them into current or future products and services, without restriction, attribution, or compensation and without any licence fee owed to you. We may use feedback to improve the Service without obligation to you.

10.3 Infringement notices. If you believe content on the Service infringes your intellectual-property or other rights, notify us at [email protected] with enough detail to identify the content and the right concerned. We review such notices under the process described in Section 6. Copyright owners located in, or asserting rights under the law of, the United States may instead use the DMCA notice-and-takedown process in Section 10.4.

10.4 US DMCA notice-and-takedown. Antrium has registered a designated agent with the U.S. Copyright Office to receive notifications of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. Section 512).

Designated Agent: DMCA Agent, Antrium GmbH, Hackhofergasse 1, 1190 Vienna, Austria. Email: [email protected]. U.S. Copyright Office registration number: DMCA-1074171.

(a) Notice of infringement. A valid DMCA notice must include: (i) a physical or electronic signature of the rights owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material claimed to be infringing and information reasonably sufficient to locate it; (iv) your contact information (address, telephone number, and email); (v) a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law; and (vi) a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the rights owner or authorised to act on their behalf. We may remove or disable access to the identified material and, where appropriate, notify the affected user.

(b) Counter-notification. If your material was removed or disabled and you believe this resulted from mistake or misidentification, you may send a counter-notification to [email protected] containing: (i) your physical or electronic signature; (ii) identification of the material and its prior location; (iii) a statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification; and (iv) your name, address, and telephone number, together with a statement consenting to the jurisdiction of an appropriate court and to accept service of process from the party who filed the original notice. We may restore the material as permitted under 17 U.S.C. Section 512(g).

(c) Repeat infringers. We maintain a policy of terminating, in appropriate circumstances, the accounts of users who are repeat infringers.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant that content moderation will detect or block all prohibited content or that the Service will be available at all times, and we do not commit to any service level, uptime, or support response time (no SLA), for free or paid plans.

Push delivery. Push notifications are delivered through third-party push infrastructure (Firebase Cloud Messaging and the Apple Push Notification service). We are responsible for the careful operation of our sending systems and for the hand-over of your pings to that infrastructure; display on your device additionally depends on factors on the receiving side, including device settings, notification permissions, battery optimisation, and network conditions. We therefore do not warrant that any individual ping will be displayed, or displayed at a particular time, on any particular device. This paragraph does not limit our obligations or liability under Section 12.

Backups. We back up data periodically rather than continuously. In the event of a major infrastructure failure, data created shortly before the failure may be lost. This does not limit our obligations or liability under Section 12.

Features identified as beta or experimental may change or be withdrawn.

fanping insights. Statistics shown by fanping insights are estimates computed from sampled public data (Section 2.1). fanping provides them without warranty as to accuracy or completeness and does not verify them. Section 12 governs our liability.

Nothing in this Section excludes or limits any warranty or right that cannot be excluded or limited under mandatory law applicable to consumers (including statutory warranty rights for paid digital services).

12. Limitation of Liability

To the maximum extent permitted by applicable law:

1. We are liable without limitation for damage caused by intent or gross negligence, for personal injury (life, body, health), and where liability is mandatory under applicable law (including the Austrian Product Liability Act).

2. Under a paid plan, for slight negligence we are liable only for breach of a material contractual obligation, that is, an obligation whose fulfilment is essential to the proper performance of the contract and on which you may reasonably rely (such as providing the core sending and delivery functionality of the Service, protecting the confidentiality and integrity of your account and content data, and respecting your rights in your content), and such liability is limited to the foreseeable damage typical of this type of contract.

3. We are not liable for indirect, incidental, or consequential damage, loss of profit, or loss of data, to the extent permitted by law; paragraphs 1 and 2 remain unaffected.

4. Aggregate cap. Except in the cases of paragraph 1 and where mandatory law provides otherwise, our total aggregate liability arising out of or in connection with the Service is limited as follows: (a) if you are on a paid plan, to the amount you paid or owe for the monthly billing period current at the time of the event (or, for plans with a longer billing period, the pro-rated monthly equivalent); and (b) if you use the Service free of charge (including use of the Fan App), our liability for slight negligence in connection with that free use is excluded; paragraph 1 remains unaffected.

13. Indemnification

If a third party raises claims against Antrium because you culpably breached these Terms or applicable law (for example through content you submitted or sent), you will compensate Antrium for the resulting damage and the reasonable costs of legal defence. This does not apply to the extent you are not responsible for the breach; your statutory rights and the statutory burden of proof remain unaffected. We will inform you of such claims and give you the opportunity to comment.

14. Billing and Subscriptions

14.1 Merchant of Record. Paid creator subscriptions are sold and processed by Paddle as our Merchant of Record. This means Paddle is the seller of record for the transaction, handles payment processing, billing, and applicable taxes, and is an independent controller of your payment and billing data. We do not receive or store your card data; what we store is described in the Privacy Policy.

14.2 Subscriptions and cancellation. Subscription plans, prices, and billing cycles are described in product at the point of purchase. You can cancel as described in the dashboard or the Paddle customer portal. To delete a creator account with an active paid subscription, the subscription must be cancelled first.

14.3 Refunds and payment issues. Refunds, failed-payment handling, and invoices are administered through Paddle in accordance with our Refund Policy (/legal/refund), Paddle’s buyer terms and privacy policy (available at https://www.paddle.com/legal) and applicable law.

14.4 Price changes. We may change prices prospectively; changes will be communicated before they take effect and will not affect a billing period already paid for.

15. Term, Suspension and Termination

15.1 Term. These Terms apply while you use the Service.

15.2 Your termination. You may stop using the Service and delete your account at any time. Creator deletion completes after a 30-day grace period (an active paid subscription must be cancelled first) or immediately via the in-app deletion token, or, while your creator sign-up is still incomplete, immediately from the setup wizard (“Signed in with the wrong account? Start over”). Fans may delete after a grace period, or immediately where available (immediate deletion is available to registered fans; anonymous fans use the grace-period route). Registered fans can also delete their account on the web (route described in the Privacy Policy, Section 12). Inactive fan accounts are deleted automatically after 365 days.

15.3 Our suspension/termination. We may suspend or terminate your access for good cause, in particular a serious or repeated breach of these Terms, a material legal or security risk, or to protect other users or the Service. Unless immediate action is required (for example for security reasons, suspected CSAM, or legal compulsion), we will warn you first and give you an opportunity to respond, and we will state the reasons for a suspension or termination except where prohibited by law. We may also remove or block content that violates these Terms; for paid plans, your statutory rights remain unaffected.

15.4 Effect. On termination, your right to use the Service ends. Provisions that by their nature should survive (including Sections 10, 11, 12, 13, 16, and 18) survive. Data handling on deletion, including erasure exceptions, is described in the Privacy Policy (Section 12).

16. Governing Law, Jurisdiction and Dispute Resolution

16.1 Governing law. These Terms are governed by the laws of Austria, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

16.2 Jurisdiction. To the maximum extent permitted, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Vienna, Austria. This applies in particular to business users (Unternehmer) and to users outside the scope of mandatory consumer jurisdiction rules. Where mandatory consumer-protection rules (for example under Regulation (EU) 1215/2012) entitle a consumer to bring or defend proceedings in the courts of their place of residence, those rules prevail to the extent required.

16.3 United States: Binding Arbitration and Class Action Waiver. This Section 16.3 applies only if you are a resident of the United States. It does not apply to consumers habitually resident in the European Union, the EEA, or the United Kingdom; for them, Sections 16.1 and 16.2 apply. This Section 16.3 is governed by the Federal Arbitration Act.

PLEASE READ IT CAREFULLY: IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

1. Informal resolution first. Before starting an arbitration, you agree to send a written notice of dispute to [email protected] describing the claim and the relief sought, and to allow sixty (60) days for good-faith resolution. This is a precondition to arbitration.

2. Agreement to arbitrate. If the dispute is not resolved, you and Antrium agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and not in a court, except as stated below. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this agreement to arbitrate.

3. CLASS ACTION WAIVER. YOU AND ANTRIUM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF MORE THAN ONE PERSON, AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOUR OF THE INDIVIDUAL PARTY AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S INDIVIDUAL CLAIM.

4. 30-day opt-out. You may opt out of this Section 16.3 by sending written notice to [email protected] within thirty (30) days of first accepting these Terms, stating your name and your intent to opt out. If you opt out, neither party is bound by this Section 16.3, and disputes proceed under Sections 16.1–16.2.

5. Small-claims exception. Either party may instead bring an individual claim in a US small-claims court if it qualifies.

6. Intellectual property / injunctive relief. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misuse of intellectual-property or proprietary rights.

7. Coordinated or mass filings. If twenty-five (25) or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches (with bellwether proceedings) to promote efficiency, and the AAA Mass Arbitration Supplementary Rules (or any successor) will apply where available; limitation periods are tolled for demands awaiting their batch.

8. Severability / blow-up. If the class-action waiver in (c) is found unenforceable as to a particular claim or request for relief, that claim or request is severed and brought in a court under Sections 16.1–16.2 while all other claims proceed in arbitration. If any other part of this Section 16.3 is unenforceable, the remainder stays in effect.

9. Survival. This Section 16.3 survives termination of these Terms.

17. Changes to these Terms

17.1 Updates. We may update these Terms, for example to reflect changes to the Service, our business practices, or applicable law. The current version, with its version number and effective date, is always available at /legal/tos.

17.2 Notice of material changes. If a change materially affects your rights or obligations (for example fees, core paid functionality, content rules, or dispute resolution), we will notify you through the Service (for example in the dashboard or the app) at least 30 days before it takes effect. Our notice will identify the change and its effective date, state that you may terminate before that date, and state the consequences of continued use; for paid plans, we will provide the notice in a form you can store and reproduce unchanged. Where applicable law requires your express consent to a change, the change takes effect for you only once you have given it.

17.3 Your choices. If you do not agree to a material change, you may terminate your account before the change takes effect. Fee increases and material reductions of the core functionality of a paid plan take effect for you only if you expressly accept them; if you do not, your plan continues unchanged for the period already paid for. For paid plans, your statutory rights (including any refund rights under mandatory law) remain unaffected; refund requests are handled through Paddle as Merchant of Record. For other changes, if you continue to use the Service after the effective date after having been notified as described in Section 17.2, the updated Terms apply, provided the change is objectively justified and does not shift the relationship of price and performance to your disadvantage.

17.4 Other changes. Changes that do not adversely affect your rights or obligations (for example corrections of obvious errors, editorial clarifications, or the addition of optional features) take effect when we publish the updated Terms with a new effective date. Changes required by mandatory law take effect as provided by law; where they materially affect you, Section 17.2 applies.

18. Miscellaneous

18.1 Entire agreement. These Terms and any in-product plan and integration terms form the entire agreement between you and Antrium regarding the Service. The Privacy Policy informs you how we process personal data (Section 1).

18.2 Severability. If a provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision is replaced by an enforceable one that best reflects its intent.

18.3 No waiver. Our failure to enforce a provision is not a waiver of it.

18.4 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or successor in connection with a merger, acquisition, or reorganisation.

18.5 No third-party beneficiaries. These Terms do not create rights for third parties, except as expressly stated (including Section 18.8).

18.6 Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.

18.7 Contact. Antrium GmbH, Hackhofergasse 1, 1190 Vienna, Austria. Email: [email protected].

18.8 App stores. The mobile apps are distributed through the Apple App Store and Google Play. Your download and use of an app is additionally subject to the applicable store’s terms. Apple and Google are not parties to these Terms and have no obligation to provide maintenance or support for the Service. To the extent required by Apple’s instructions for minimum terms of a developer end-user licence agreement, Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your licence to use the iOS app and may enforce them against you.

18.9 Controlling language. The English version of these Terms is the controlling and authoritative version. Translations are provided for convenience only and do not modify these Terms; if a translation conflicts with the English version, the English version prevails, except where mandatory law applicable to consumers requires otherwise.